Our Return policy
At Sweetmrp we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operations exceptional scenarios do arise. If for any reason are not satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of operational constraints then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service team who will guide you on the process for the same.
In case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
Please refer the below mentioned points of the Return Policy:
All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
We would not be able to accept a product if it shows signs of breakage or tampering.
We request you to pack the return product safely and securely. We won’t entertain any damaged/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the reverse shipment gets damaged in transit then we will not be responsible for the damage and eventually may not honour replacement).
Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.
Do you provide a pick up from the doorstep in case I want to return a product?
We do provide doorstep prickup for certain shipping locations & if your area does not fall in this list then reverse shipment will have to be taken care by the customer for which courier charges reimbursement of Rs 500 maximum will be provided on furnishing the courier receipts.
What is the return procedure if I have received a wrong product?
In case you received a wrong product from then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complaint within 24 Hrs of delivery along with photographs of the damaged product and packaging. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the time lines provided for the Replacement/Refund?
Once we receive the product at our warehouse, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days on receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be initiated.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to GadgetsNow while placing an order. If you have paid online, then it will be returned online, if you have paid using Cash on Delivery option then it will refunded by cheque. Cheque would be dispatched to the shipping address as in the order.
I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid in the form of a cheque as per our policy.