Returns & Replacements

For Imported Products

 

  • Shipping period for an Imported product may range between 3-4 weeks for delivery.
  • Only prepaid orders are allowed
  • No cancellations shall be permissible after the product is dispatched from an international location.
    -Customer will be notified about the shipping status via his/her email.
    -Generally products are dispatched from international location within 3-4 days.
  • Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
  • The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
    -Product is defective/damaged.
    -Product is not same as ordered/described – different color, size, style, wrong product.
  • Warranty applicable if specified.

Do you provide a pick up from the doorstep in case I want to return a product?

We do provide doorstep prickup for certain shipping locations & if your area does not fall in this list then reverse shipment will have to be taken care by the customer for which courier charges reimbursement of Rs 500 maximum will be provided on furnishing the courier receipts.

 

What is the return procedure if I have received a wrong product?

In case you received a wrong product from then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.

 

What is the return procedure if I have received a Defective/Damaged Seller warranty product?

The return process would remain the same. Please register your complaint within 24 Hrs of delivery along with photographs of the damaged product and packaging. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

 

What are the time lines provided for the Replacement/Refund?

Once we receive the product at our warehouse, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days on receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be initiated.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

 

What is the Payment Mode for Refund?

It would remain the same as paid by you to GadgetsNow while placing an order. If you have paid online, then it will be returned online, if you have paid using Cash on Delivery option then it will refunded by cheque. Cheque would be dispatched to the shipping address as in the order.

I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?

Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid in the form of a cheque as per our policy.